Props to Apple

Standard

For my birthday and Hanukkah this year, I got an Apple Watch Series 2.  The only problem is that being a December baby, they were sold out everywhere due to the Holiday shopping season being in full swing.

I wanted to Space Gray Aluminum version with the black sport band.  apple-watchIt’s apparently quite popular.  Every store I checked and online site said availability was in early January.  The person at the Apple Store recommended checking the site each day and eventually, it might say there were some in stock.  Last time I checked, availability within 250 miles of me was January 9th.

So, on December 12th I finally decided to place an order on Apple.com and see what happened.  At least they were taking online orders.  It said my delivery date would be between December 27 and December 29.

Being the impatient person that I am, on Sunday, December 18th I decided to call and check on my order, as I had not received an update.  I was connected with a very helpful man, true to Apple’s usually excellent customer service.  I asked him if he might have any idea of my order was on time and when it might ship.  He put me on hold for a few minutes to check.  When he came back on the line, he told me that he had good news.  That he was able to upgrade my shipping to 2-3 business days, for free and that the watch should ship out sometime this week.

As it turns out, the watch shipped the next day on Monday, the 19th.  I was able to watch (no pun intended) as the watch went from the factory in China to Shanghai, where it boarded a UPS aircraft to Anchorage, Alaska, where it arrived on the 20th.  It then flew to Louisville, KY, UPS’ hub and on up to Manchester, NH where it arrived early this morning.

And now, here I am, Wednesday evening, writing this post with my new Apple Watch Series 2 all setup and on my wrist.  After figuring I would not see my birthday/Hanukkah present until at least a month after my actual birthday, I have to give Apple credit.  I wasn’t calling to whine or complain about how long my order was taking or that I couldn’t find it anywhere locally.  I was just calling in to see if they might be able to give me an idea when I should expect to receive my watch.  Maybe it was just good timing, but I like to think it was great customer service and today, I happily have my latest and greatest gadget.

I’ll be posting a review soon, so stay tuned!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s