Update on Onepath’s North Andover Office

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For those of you that follow my blog and know that Onepath‘s northeast headquarters is located in North Andover, I wanted to share the following update we just to our clients:

“You may be aware that Onepath’s northeast headquarters is located in North Andover, Massachusetts.  The greater North Andover area, known as the Merrimack Valley is currently experiencing a natural gas emergency resulting in numerous explosions/fires and evacuation orders.

Out of an abundance of caution, we proactively closed the Onepath office in North Andover and evacuated our staff from the area late this afternoon.

Thanks to the power of Onepath, we have Centers of Excellence up and down the east coast ready to help ensure uninterrupted support for all our clients.  While our northeast headquarters office is closed at this time, we remain fully functional thanks to our redundant systems and secure data centers.  Our staff is answering phones live and assisting our clients.

We will send another update when we have reopened our North Andover office.  In the meantime, know that your dedicated team of Onepath professionals from the northeast to the southeast, remain ready to help all of our clients, whether in harms way or not.  For those of our clients impacted by the gas situation in New England or the hurricane in the mid-Atlantic, our thoughts are with you.  Please stay safe!

If you have any questions or concerns, please reach out to your Client Engagement Manager or the Help Desk.”

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This map of impacted areas was released by the Massachusetts State Police.

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